Terms of service

The service

ChatUno provides an AI chatbot you embed on your website, a unified inbox for the channels you connect, and the tools to configure both. Features vary by plan, and plans and their limits are described in your dashboard at the time you subscribe.

Your account

You must be 18 or older and use ChatUno for a business. You are responsible for the accuracy of your account details, for keeping your credentials secure, and for everything done through your account. Tell us promptly at info@chatuno.ai if you believe it has been accessed without your permission.

Your content and your visitors

You keep ownership of everything you put into ChatUno: your knowledge base, your configuration, your conversations, and the contact details your widget collects. You grant us only the licence needed to operate the service for you.

Because the widget runs on your site and talks to your visitors, you are the controller of that relationship. You are responsible for telling your visitors what you collect and why, for having a lawful basis to contact them, and for honouring their requests. Where ChatUno records marketing consent separately from an address given so you can reply, you must respect that distinction — an address left to get an answer is not permission to send marketing.

Acceptable use

You may not use ChatUno to:

• send email or messages that break anti-spam law, or contact anyone who has opted out;
• impersonate another person or business, or mislead people about who is writing to them;
• break the rules of a connected platform, or collect data from social networks outside their official APIs;
• collect health information, payment card numbers, government ID numbers or other sensitive data through the chat (ChatUno does not offer a HIPAA business associate agreement);
• target children under 13, or people below the age of consent set by local law where it is higher (up to 16 in some EU countries);
• harass, defame or discriminate against anyone, or do anything else unlawful.

You may not attempt to disrupt the service, get around its limits, or access another customer's data.

Connected platforms

Channels you connect stay subject to their own provider's terms, and those providers can change or withdraw their APIs. We access a connected account only with the permissions you grant and only for the features you enable, and you can revoke that access at any time from Settings → Channels & Connections in your dashboard or from the provider.

Instagram features

When you connect an Instagram professional account, you must follow Instagram's terms and policies. You are responsible for the replies, automation rules and posts you set up or approve in ChatUno. ChatUno replies only to people who wrote to your account or commented on your posts, within the windows Instagram allows, and never sends cold or bulk messages. Nothing is published to your account until you confirm it.

Outreach email

When you send email through ChatUno, whether to prospects from your connected Gmail or to your own customers, you are the sender. You are responsible for following the email and privacy laws where your recipients are, including CAN-SPAM in the United States, the GDPR and ePrivacy rules in Europe, PECR in the United Kingdom and CASL in Canada. You must give ChatUno your true legal name and postal address for the email footer, write honest subject lines, and email only addresses a business publishes or people who agreed to hear from you. Do not upload bought or rented lists. When you confirm a campaign's recipient country or import a consent record, you are telling us that statement is true.

ChatUno adds an unsubscribe link and your footer to every email, keeps your do-not-email list, caps how many emails each address and mailbox receives, and pauses campaigns with too many bounces or any complaint. These controls help you comply; they do not replace your own obligations. We may pause or stop your sending if we see complaints, high bounce rates or a breach of these terms.

Competitor analysis and prospect research

These features read public pages of the websites you enter, respect robots.txt and never log in. Use them only to research businesses. Reports may quote short passages with their source; do not republish other sites' content beyond that, and do not use reports to harass or defame anyone or to coordinate prices with competitors. Findings marked as AI inference are the model's reading of a page and can be wrong; check the source before you rely on one.

AI-generated replies

Replies are generated by AI models from the persona and knowledge base you configure. They can be wrong or incomplete. You are responsible for reviewing what your bot is configured to say, for the escalation and fallback behaviour you set, and for any decision made on the basis of an AI reply. Do not use ChatUno as a source of legal, medical, or financial advice to your customers.

Billing

Paid plans are billed in advance for the period shown at checkout and renew until cancelled. You can cancel at any time and keep access until the end of the period you have paid for. Fees already paid are non-refundable except where the law requires otherwise. Where a plan carries a fair-use message allowance, that allowance is stated with the plan.

Availability and liability

We work to keep ChatUno available and secure, but the service is provided as-is and we do not warrant uninterrupted or error-free operation. To the extent the law allows, our total liability for any claim is limited to the fees you paid in the twelve months before it arose, and we are not liable for indirect or consequential loss, including lost profits or lost data.

Suspension and termination

You can close your account at any time. We may suspend or end access if these terms are breached, if required by law, or if an account puts the service or other customers at risk — and, where circumstances allow, we will tell you first. After termination you can request an export or deletion of your data; see our data deletion instructions.

Changes

We may update these terms as the product changes. If a change materially affects your rights we will give reasonable notice; continuing to use ChatUno after it takes effect means you accept it.

Contact

ChatUno is operated by New Ways of Doing LLC, 165 Berwick St, Melrose, Massachusetts 02176-3830, United States of America. Questions about these terms can be sent to info@chatuno.ai. See also our privacy policy. Last updated October 20, 2026.